Update - We are actively investigating the incident and are making continuous efforts to implement a resolution
Jul 26, 2024 - 00:14 NZST
Update - We are actively investigating the incident and are making continuous efforts to implement a resolution.
Jul 25, 2024 - 23:04 NZST
Update - We are continuing to work on a fix for this issue.
Jul 25, 2024 - 22:07 NZST
Update - We are continuing to work on a fix for this issue.
Jul 25, 2024 - 21:02 NZST
Update - We are continuing to work on a fix for this issue.
Jul 25, 2024 - 20:04 NZST
Update - We are continuing to work on a fix for this issue.
Jul 25, 2024 - 18:56 NZST
Update - We have identified the issue with the contact web portal and are actively implementing a fix.

Impact:
- Inability to update contact records or create new contacts.
- Contacts Segment and List creation and management is blocked.
- Contact Syncing is blocked.

Customer who are sending through our API are unaffected.

Our engineers are working to resolve the issue. Thank you for your patience

Jul 25, 2024 - 17:39 NZST
Update - We are continuing to work on a fix for this issue.
Jul 25, 2024 - 16:52 NZST
Update - We are continuing to work on a fix for this issue.
Jul 25, 2024 - 15:32 NZST
Update - We are continuing to work on a fix for this issue.
Jul 25, 2024 - 14:32 NZST
Update - We have identified the issue with the contact web portal and are actively implementing a fix.

Impact:
- Web portal server errors appearing on campaigns.
- Inability to update contact records or create new contacts.
- Contacts Segment and List creation and management is blocked.
- Contact Syncing is blocked.

Users may encounter token errors when sending messages directly from the web portal using contacts. To bypass this, please upload a CSV file to send your campaigns or broadcasts. Customer who are sending through our API are unaffected.

Our engineers are working to resolve the issue. Thank you for your patience

Jul 25, 2024 - 13:39 NZST
Update - We are continuing to investigate this contact web portal issue. We have identified the issue and are implementing a fix.

Impact:
- Web portal server errors appearing on campaigns.
- Unable to update contact records or create new contacts

Users may encounter token errors when sending messages directly from the web portal using contacts. As a workaround, please upload a CSV file to send your campaigns or broadcasts.

Our engineers are actively working to resolve the issue. Thank you for your patience.

Jul 25, 2024 - 12:37 NZST
Identified - We are continuing to work on a fix for this issue.

Users may encounter token errors when sending messages directly from the web portal using contacts. As a workaround, please upload a CSV file to send your campaigns or broadcasts.

Impact:
- Contacts requests may fail to complete.
- Campaigns using contacts are also likely to fail.
- Web portal server errors appearing on campaigns.

Our engineers are actively working to resolve the issue. Thank you for your patience.

Jul 25, 2024 - 11:05 NZST
Investigating - We are currently experiencing issues navigating the web portal and contacts are not populating.
Customers are advised to upload a CSV to send to campaigns or broadcasts while the engineers work to resolve the issue.

 Impact:
- Contacts requests may fail to complete
- Campaigns using contacts are also likely to fail

Thank you for your patience as we work to resolve these issues.

Jul 25, 2024 - 09:37 NZST

About This Site

Welcome to the MultiTXT status page

Web Portal ? Partial Outage
Email to SMS ? Operational
API ? Operational
Reporting ? Operational
Inbound System ? Operational
Automations ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 26, 2024

Unresolved incident: Webportal and Contacts Errors.

Jul 25, 2024
Jul 24, 2024
Resolved - This incident has been resolved.
Jul 24, 16:38 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 15:23 NZST
Update - We have identified the root cause of this issue and are working on remediation activities.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are slight delays to updating the webhooks events, sent messages page, campaign reports and inbox.

Jul 24, 14:05 NZST
Identified - We are continuing to work on a fix for this issue.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes.

Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.

Jul 24, 10:57 NZST
Update - Our engineering team has been mobilized and is currently addressing the issue.

We are currently experiencing delays with inbound SMS and Reporting.

Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

Thank you for your patience as we work to resolve these issues.

Jul 24, 08:48 NZST
Investigating - We are currently experiencing delays with inbound SMS and Reporting.

Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

Thank you for your patience as we work to resolve these issues.

Jul 24, 06:30 NZST
Jul 23, 2024
Resolved - This incident has been resolved.
Jul 23, 18:55 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 17:27 NZST
Update - We have identified the root cause of this issue and are working on remediation activities.

Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

Message delivery reporting and Inbox notifications services are still experiencing delays between 15 and 90 minutes.

Recommendations:
- Customers are advised not to resend campaigns currently.
- Please allow time for message delivery reporting and inbox notification processing to catch up.

Jul 23, 16:43 NZST
Update - We are continuing to work on a fix for this issue.

Outbound sending is not impacted.

Reporting services are 1.2 hours delayed.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Jul 23, 14:37 NZST
Update - We are continuing to work on a fix for this issue.

Outbound sending is not impacted.

Reporting services are 1.2 hours delayed.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Jul 23, 13:25 NZST
Update - We are continuing to work on a fix for this issue.

Outbound sending is not impacted.

Reporting services are 1.5 hours delayed.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Jul 23, 12:14 NZST
Identified - The issue has been identified and a fix is being implemented.

Outbound sending is not impacted.

Reporting services are 1.5 hours delayed.

Impact:
- Inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Jul 23, 10:50 NZST
Investigating - We are currently experiencing delays with inbound SMS and Reporting.

Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Impact:
- inbound message receiving is delayed for inbox
- Delivery receipts are delayed.
- Message reporting is delayed.

Thank you for your patience as we work to resolve these issues.

Jul 23, 07:23 NZST
Resolved - This incident has been resolved.
Jul 23, 05:46 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 20:27 NZST
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 16:27 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 15:39 NZST
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 12:28 NZST
Investigating - We are currently experiencing delays with Outbound SMS and Reporting.

Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

Impact:
- Outbound message sending is delayed.
- Delivery receipts are delayed.
- Message reporting is delayed.
- Thank you for your patience as we work to resolve these issues.

Jul 22, 12:13 NZST
Jul 22, 2024
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.